Privacy Policy 2020



PO Box 257 Whakatane 3158

(07) 307 0343


The Whakatane Returned and Services Association complies with the New Zealand Privacy Act  2020 (the Act) when dealing with personal information. Personal information is information about  an identifiable individual (a natural person). 

This policy sets out how we will collect, use, disclose and protect your personal information. 

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further  information on the Act, see

Changes to this policy

We may change this policy by uploading a revised policy onto our website The change will apply from the date that we upload the revised policy.

What information do we collect?

We gather various information about our current and potential members. This information  includes the flowing personal information; 

Your name 

Your email, residential or business addresses 

Your date of birth and gender details; 

Your telephone number 

Key interest areas including club sports and preferences 

Information about your use of the club, including visit times, purchase history and facilities  use 

Where do we collect your personal information from?

We collect your personal information from: 

You, when you provide that personal information to us, including via the website, app, and  any related serviced, through any registration or subscription process, through any contact  with us (e.g. telephone call or email), or when you buy or use our services and products. Third parties where the information is publicly available.

How we use your personal information

We will use your personal information: 

To verify your identity 

To provide services and products to you 

To market our services and products to you, including contacting you electronically (e.g. by  text or email for this purpose) 

To improve the services and products that we provide to you 

To bill you and to collect money that you owe us, including authorising and processing  credit card transactions 

To respond to communications from you, including a complaint 

To conduct research and statistical analysis (on an anonymised basis) 

To protect and/or enforce our legal rights and interest, including defending any claim  For any other purpose authorised by you or the Act. 

Disclosing your personal information

We may disclose your personal information to: 

RNZRSA and/or clubs New Zealand Incorporated 

Any business that supports our services and products, including any person that hosts or  maintains any underlying IT system or data centre that we use to provide the website or  other services and products 

Other third parties (for anonymised statistical information) 

A person who can require us to supply your personal information (e.g. a regulatory  authority) 

Any other person authorised by the Act or another law (e.g. a law enforcement agency) Any other person authorised by you.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised  activity or other misuse.

Accessing and correction your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your personal  information that we hold and to request a correction to your personal information.  

Before you exercise this right, we may need evidence to confirm that you are the individual to  whom the personal information relates.  

In respect of a request for correction, if we think the correction is reasonable and we are  reasonably able to change the personal information, we will make the correction. If we do not  make the correction, we will take reasonable steps to note on the personal information that you  requested the correction. 

If you want to exercise either of the above rights, email us at 

Your email should provide evidence of who you are and set out the details of your request (e.g.  the personal information, or the correction, that you are requesting). 

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with  personal information over the internet, the provision of the information is at your own risk. 

[If you post your personal information on the website’s [message board/facebook/chat room], you  acknowledge and agree that the information you post is publicly available]. 

If you follow a link on our website to another site, the owner of that site will have its own privacy  policy relating to your personal information. We suggest you review that site’s privacy policy  before you provide personal information.

Victor Hape 


Whakatane RSA 

Date: 6 November 2020